<\/p>\n
SVL links up with a long-standing business partner<\/p>\n
Scottish customer service technology company SVL Business Solutions has been acquired by Manchester-based network transformation specialist FourNet.<\/p>\n
The deal brings together two firms that have a long-standing relationship to create a combined business with more than 230 staff and revenue of about \u00a365 million.<\/p>\n
East Kilbride-based SVL has a team of 41 staff who will remain in place. The acquisition further strengthens FourNet\u2019s ability to deliver customer experience transformation projects, particularly in financial services and other regulated markets.<\/p>\n
Over the past five years, SVL has broadened into wider customer experience transformation and AI. Its customers operate across financial services, utilities, public safety and other enterprise markets, where reliability, regulatory compliance and continuity of service are essential.<\/p>\n
Both businesses already serve many of the same sectors and work with many of the same technology partners, including global technology provider NiCE.<\/p>\n
David Kindness: greater opportunities<\/p>\n
David Kindness, CEO of Peel Park-basd SVL Business Solutions, said: \u201cThis gives our people greater opportunities to develop, gives our customers access to additional expertise and investment, and provides a strong platform for SVL\u2019s continued growth.\u201d<\/p>\n
James Painter, partner at Palatine, FourNet\u2019s private equity backer since 2021, said: \u201cSVL represents a highly strategic acquisition for FourNet given the complementary customer base and technology partnerships. It brings specialist expertise which strengthens FourNet\u2019s customer experience transformation proposition into mission-critical sectors.\u201d<\/p>\n
Richard Pennington, co-founder and CEO of FourNet, said: \u201cWe have known SVL and worked alongside its people for nearly a decade, so we know exactly what we are getting: talented specialists who provide an excellent service to organisations where services simply have to work.<\/p>\n
\u201cJoining forces with SVL deepens capabilities FourNet already has and gives us greater capacity to help more customers transform.<\/p>\n
\u201cOrganisations are now moving AI out of pilots and into everyday customer service. They need help proving its value, redesigning the customer journeys and processes around it, and implementing it safely.\u201d<\/p>\n
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\t #SVL #Business #Solutions #acquired #FourNet #Daily #Business<\/p>\n","protected":false},"excerpt":{"rendered":"
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