{"id":19915,"date":"2026-11-06T18:10:04","date_gmt":"2026-11-06T18:10:04","guid":{"rendered":"https:\/\/stock999.top\/?p=19915"},"modified":"2026-11-06T18:10:04","modified_gmt":"2026-11-06T18:10:04","slug":"new-airport-boss-unhappy-at-passenger-experience-daily-business","status":"publish","type":"post","link":"https:\/\/stock999.top\/?p=19915","title":{"rendered":"New airport boss unhappy at passenger experience \u2013 Daily Business"},"content":{"rendered":"<p>            <\/p>\n<p>Mark Johnston: concerned about complaints (pic: Edinburgh Airport)<\/p>\n<p class=\"has-medium-font-size wp-block-paragraph\">Passengers have been promised a better experience at Edinburgh airport by its new chief executive who has demanded improvements in its operations.<\/p>\n<p class=\"has-medium-font-size wp-block-paragraph\">Mark Johnston succeeded long-serving Gordon Dewar last month and has outlined a number of changes he wants to see, particularly in the much-criticised arrivals area and ground handling.<\/p>\n<p class=\"has-medium-font-size wp-block-paragraph\">Passengers regularly take to social media to complain about delays and the uninviting environment, saying they give visitors a poor impression of Scotland\u2019s capital city.<\/p>\n<p class=\"has-medium-font-size wp-block-paragraph\">Many of the problems are under the control of contractors but Mr Johnston is determined to root out problems, and The Times says he outlined his demands at a meeting and in a letter to ground handlers.<\/p>\n<p class=\"has-medium-font-size wp-block-paragraph\">Edinburgh-born Mr Johnston is an airports veteran and was latterly chief operating officer at London Gatwick. In his new role he has inherited a \u00a3500 million upgrade approved by its parent company.<\/p>\n<p class=\"has-medium-font-size wp-block-paragraph\">In his letter he states: \u201cIn particular, I am concerned about aspects of the arrivals experience and the impact this is having on passengers.\u00a0<\/p>\n<p class=\"has-medium-font-size wp-block-paragraph\">\u201cDelays in baggage delivery and challenges elsewhere in the arrivals journey continue to generate customer complaints.<\/p>\n<p class=\"has-medium-font-size wp-block-paragraph\">\u201cIt impacts the overall passenger experience, and I don\u2019t believe that should be accepted as the norm.\u201d<\/p>\n<p>           \t            #airport #boss #unhappy #passenger #experience #Daily #Business<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mark Johnston: concerned about complaints (pic: Edinburgh Airport) Passengers have been promised a better experience&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[7],"tags":[1855,1034,272,306,11657,2787,21587,1142,19068],"_links":{"self":[{"href":"https:\/\/stock999.top\/index.php?rest_route=\/wp\/v2\/posts\/19915"}],"collection":[{"href":"https:\/\/stock999.top\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stock999.top\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stock999.top\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stock999.top\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=19915"}],"version-history":[{"count":0,"href":"https:\/\/stock999.top\/index.php?rest_route=\/wp\/v2\/posts\/19915\/revisions"}],"wp:attachment":[{"href":"https:\/\/stock999.top\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19915"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stock999.top\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=19915"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stock999.top\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=19915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}