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New York City’s LaGuardia Airport is bringing science fiction to the terminal with the debut of an AI-powered hologram concierge designed to help travelers find gates, lounges and baggage claim through face-to-face conversations.<\/p>\n
The digital assistant, nicknamed “Bridget,” was unveiled this week inside Terminal B, where the hologram chats with passengers in real time and helps them navigate the busy area.<\/p>\n
Unlike prerecorded holograms used elsewhere for greetings or ads, Bridget responds to travelers\u2019 questions conversationally, offering directions to gates, baggage claim, lounges and shops.<\/p>\n
The hologram speaks English and Spanish, with more languages planned, and includes accessibility features such as closed captioning and wheelchair-friendly controls.<\/p>\n
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The hologram chats with passengers in real time to help them find gates, lounges, shops and baggage claim in the busy terminal. (Laguardia Gateway Partners \/ Unknown)<\/p>\n
Airport officials say the system is designed to support \u2014 not replace \u2014 human customer service staff, especially during crowded travel periods.<\/p>\n
The AI digital assistant, nicknamed “Bridget,” was unveiled this week inside LaGuardia Airport’s Terminal B. (Laguardia Gateway Partners \/ Unknown)<\/p>\n
“Most people think of airports as stressful and confusing environments, but LaGuardia’s Terminal B leads the world in changing all that,” said David Nussbaum, founder of Proto Hologram, which developed the hologram software.<\/p>\n
Nussbaum said the technology will provide a more personalized experience “in ways that feel natural and intuitive,” adding “the future of travel has begun at LaGuardia.”<\/p>\n
Proto Hologram developed the hologram. (Laguardia Gateway Partners \/ Unknown)<\/p>\n
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The hologram currently stands near Terminal B\u2019s food hall, with additional units expected to roll out across the terminal\u2019s concourses.<\/p>\n
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LaGuardia\u2019s Terminal B has become known for testing new travel technology as airports increasingly look for ways to speed up navigation and reduce passenger frustration.<\/p>\n
#LaGuardia #Airport #unveils #hologram #travelers #directions<\/p>\n","protected":false},"excerpt":{"rendered":"
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