US fintech Broadridge opens BPO hub in Glasgow – Daily Business

Glasgow is seen as an ideal location for BPO services (pic: DB Media Services)

Broadridge Financial Solutions, a US-based fintech company, has opened an office in Glasgow to help financial services companies achieve operational resilience at a time of geopolitical tensions.

As a provider of business process outsourcing (BPO) services it has launched with a global investment bank as an anchor client.

It is seen as a “long-term bet” on a fundamental shift in financial services operations which are under growing structural pressures.

Broadridge, listed on the New York Stock Exchange, said Glasgow’s emergence as a prominent financial services centre “further underscores the strategic significance of the new hub, which is expected to play an important role in the company’s broader international growth strategy.”

Thomas Giacolone, global head of business process outsourcing, said: “In our BPO business, we have already delivered a 30% increase in productivity, with line of sight to 50%.”

Broadridge International president Mike Sleightholme, added: “We are proud to be expanding our international presence and Glasgow is an important strategic investment for Broadridge and a natural choice for the next phase of our BPO growth.

“Our new Glasgow hub is a strategic asset that will serve our clients globally.”

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