Having advised companies across industries on cost transformations for more than two decades, I’ve seen a growing divide emerge as...
Commentary
The promise of AI seems almost unlimited. Organizations worldwide are expanding access, investing heavily, and launching pilots at speed. Despite...
Personal AI use is collapsing the customer decision-making process into a single conversation, and most brands aren’t ready for it....
On November 7, 2023, my career ended. Not with a dramatic firing, not with a bitter exit, but with an...